Terms & Conditions

1. About Perla Care

Perla Care provides a platform and referral service designed to help families seeking non-medical respite care and caregiving support connect with independent caregivers.

Unless expressly stated otherwise in a separate written agreement, Perla Care does not employ caregivers and does not provide medical, nursing, therapeutic, or emergency services.

Caregivers and families are responsible for determining whether they wish to work with one another and for establishing the terms of their caregiving arrangement.

2. For Families

Families may submit information about their caregiving needs so that Perla Care can identify potential caregivers who may meet their preferences.

Submitting a request does not guarantee that a suitable caregiver will be available or that a successful match will be made.

Families are responsible for interviewing caregivers, determining whether a caregiver is appropriate for their child or family member, and making their own final caregiver selection.

3. For Caregivers

Caregivers may submit information to be considered for inclusion in the Perla Care caregiver network.

Submitting an application or profile does not create an employment relationship with Perla Care and does not guarantee referrals, clients, hours, assignments, or income.

Caregivers must provide accurate and truthful information about their identity, experience, qualifications, certifications, availability, and background.

4. Independent Relationship

Unless otherwise specified in a separate written agreement, Perla Care acts as a referral and matching service.

Perla Care does not employ, supervise, direct, or control caregivers in the performance of services arranged directly between a family and caregiver.

Families and caregivers are responsible for establishing their own caregiving arrangement, including schedules, duties, compensation, cancellations, and other applicable terms.

5. Background Checks and Qualifications

Perla Care may require or facilitate identity verification, reference checks, background checks, certification verification, or other screening measures.

However, no screening process can guarantee a person's future conduct, suitability, reliability, or safety.

Families should conduct their own interviews and due diligence before engaging a caregiver.

6. Non-Medical Services

Perla Care is intended to facilitate non-medical caregiving and respite care services.

Caregivers should not perform medical, nursing, therapeutic, or other licensed professional services unless they are appropriately licensed or authorized to perform those services and the arrangement complies with applicable law.

Perla Care is not an emergency service. In an emergency, call 911 or the appropriate emergency service.

7. Information You Provide

You agree to provide accurate, current, and complete information when using Perla Care.

Families are responsible for providing caregivers with information reasonably necessary to safely care for their child or family member, including relevant routines, support needs, allergies, behavioral considerations, emergency contacts, and safety instructions.

8. Privacy

Information submitted through our website will be handled in accordance with the Perla Care Privacy Policy.

Because some information submitted by families may concern children or individuals with disabilities, users should provide only information reasonably necessary for Perla Care to assist with caregiver matching.

9. Payments

Unless Perla Care expressly offers a different arrangement in writing, families and caregivers arrange and handle caregiver compensation directly between themselves.

Perla Care is not responsible for unpaid compensation, payment disputes, tax obligations, or other financial arrangements between families and caregivers.

Any separate fees charged by Perla Care for referral or matching services will be disclosed before the applicable service is purchased.

10. User Conduct

Users may not use Perla Care to provide false information, impersonate another person, engage in harassment or discrimination prohibited by law, violate another person's rights, engage in unlawful conduct, or place a child or other person at risk.

Perla Care may restrict or discontinue access to its services when reasonably necessary to protect users, comply with law, or enforce these Terms.

11. No Guarantee of Matching or Services

Perla Care does not guarantee the availability of caregivers, that a particular caregiver will accept a family's request, that a family will select a particular caregiver, or that any caregiving relationship will continue for a particular period.

12. Limitation of Responsibility

To the extent permitted by applicable law, Perla Care is not responsible for the independent acts or omissions of families or caregivers or for disputes arising from arrangements made directly between them.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

13. Termination of Access

Perla Care may suspend or terminate access to its referral network or website for violations of these Terms, suspected fraud, safety concerns, inappropriate conduct, or other legitimate business or legal reasons.

Families and caregivers may stop using the service at any time, subject to any separate agreements they have entered into.

14. Changes to These Terms

Perla Care may update these Terms periodically. When material changes are made, the “Last Updated” date will be revised.

Continued use of the service after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

16. Contact Us

Questions about these Terms may be sent to: